Bang & Olufsen BeoLab 9 Service Manual download pdf (Page 4)

How to service

Strategy

BeoLab 9 has been split-up into as few service items as possible. Each service-

friendly item is packed individually, prepared for worldwide transport, and has a

separate seven digit spare part number to be found in the Bang & Olufsen Retail

System or the Service Manual. An exploded view drawing shows the service spare

parts.

The back-up suitcase holds all necessary electrical modules for front-line repair of

one loudspeaker in e.g. the customers home.

Cabinet parts must be brought with you separately, if to be replaced in the

customers home.

An adequate fault description must be returned with each replaced part. For this

purpose, use the Module Repair form or the form in the Retail Order System under

Exchange Module. To help the Bang & Olufsen Module Repair department it is

very important to answer the following questions:

1. Which products are in the setup?

2. Which software versions are used in these products?

3. How are the products linked together?

4. What happens in the actual situation?

All service repair will be on module level by means of the back-up suitcase.

Service Manuals in other languages can be found in the Retail System as PDF-ﬁles.

Preparations before service

Always remember to download the latest version of the Service Manual.

Fault description must be returned with the replaced parts.

Use the Module Repair form or the form in the Retail Order System, Exchange

Module.

Fault explanation and demonstration

Before troubleshooting is initiated, let the customer demonstrate the fault, if

possible.

Recommended tools for service

White gloves.

Soft lint-free cloth.

Multimeter.

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Bang & Olufsen BeoLab 9 Service Manual Page 4